Refund policy

 

The Current Supply Warranty and Return Policy

At The Current Supply, we stand behind the quality and reliability of the ebike and e-scooter parts, repairs, and services we provide. Our goal is to ensure your riding experience is safe, enjoyable, and supported by dependable products. We offer comprehensive warranties on manufacturing defects in materials and workmanship under normal, intended use conditions only. This policy applies to all parts purchased directly from us, whether new or used, and covers the original purchaser only.

1. Repair Services Quality Guarantee

We take pride in our workmanship and stand by every repair we perform.

  • All repair services are guaranteed for 30 days from the date of service completion. If the same issue recurs within this period and is determined to be due to our workmanship or installation error, we will correct it free of charge (excluding the cost of any replacement parts if they are not covered under their own warranty).
  • For parts installed during our repairs, we pass through the manufacturer's warranty where applicable (commonly ranging from 2–24 months depending on the component). We exclusively use high-quality, compatible parts sourced responsibly.
  • If you have any concerns about our service quality or the parts used, please contact us within 7 days of service completion or part receipt for prompt review and resolution.

2. Parts Warranty by Component

Warranties begin from the date of purchase or delivery (whichever is later) and require valid proof of purchase (invoice or order confirmation). Coverage is strictly limited to verifiable manufacturing defects or inherent failures under normal use. Warranty claims typically require returning the item for inspection and testing.

New Parts

  • Frame (ebike or e-scooter chassis, forks, main structure): 2 years
  • Battery (lithium-ion packs): 6–12 months (or up to the specified charge cycles if listed on the product; covers defects where capacity retains at least 70–80% under normal charging/usage conditions)
  • Motor (hub, mid-drive, or complete drive unit): 2 years
  • Controller (electronic speed/power controller unit): 2 years
  • Display / HMI / Throttle / PAS Sensors (LCD/LED screens, controls, sensors): 1 year
  • Charger (standard and fast chargers): 1 year
  • Brakes (calipers, levers, hydraulic/mechanical systems; pads covered for defects only): 1 year
  • Tires / Tubes / Wheels (rims, spokes, hubs): 6 months (manufacturing defects only; excludes punctures, wear, or impact damage)
  • Other Consumables (brake pads, cables, grips, pedals, bearings, chains/sprockets): 90 days
  • Other Electrical Components (wiring harnesses, lights, switches, additional sensors): 1 year
  • Non-Electrical Parts (stem, handlebar, seat post, saddle, fenders, racks): 2 years

Replacement parts provided under warranty carry the remainder of the original warranty period or a minimum of 90 days, whichever is longer.

Used Parts Used parts are sold as-is with significantly limited coverage, reflecting their pre-owned condition. Warranty applies only to inherent manufacturing defects or failures not related to prior use, wear, or installation. Proof of purchase and return for inspection/verification are required. The warranty period is approximately 15% of the corresponding new part warranty (rounded practically, with a minimum of 30 days where feasible):

  • Frame: Approximately 4 months
  • Battery: Approximately 1 month (or prorated cycles if applicable)
  • Motor: Approximately 4 months
  • Controller: Approximately 4 months
  • Display / HMI / Throttle / PAS Sensors: Approximately 2 months
  • Charger: Approximately 2 months
  • Brakes: Approximately 2 months
  • Tires / Tubes / Wheels: Approximately 1 month
  • Other Consumables: Approximately 2 weeks
  • Other Electrical Components: Approximately 2 months
  • Non-Electrical Parts: Approximately 4 months

Exact periods may vary slightly by specific item—refer to your invoice or contact us for confirmation.

3. Return Policy for Parts Purchased (Separate from Warranty Claims)

We want you to be completely satisfied with your purchase. Our return policy distinguishes between new and used parts and applies only to non-warranty returns (e.g., change of mind). Warranty-related returns (defects) follow the claims process below.

Eligibility

  • New Parts: Eligible for return within 14 days of receipt if unused, in original packaging, resalable, and with all accessories/manuals included.
  • Used Parts: Eligible for return only if the item is defective (does not function as described) or arrives damaged in transit. Returns for other reasons (e.g., change of mind) are not accepted on used parts.

Non-Returnable Items

  • Custom-ordered, personalized, engraved, or final-sale items.
  • Installed, modified, damaged by customer, or missing original packaging/components.
  • Electrical/electronic items with broken seals or opened packaging (for hygiene/safety reasons).
  • Consumables that have been partially used.

Return Process

  1. Contact customer service at [Email/Phone] before shipping anything to obtain a Return Merchandise Authorization (RMA) number and detailed instructions.
  2. Ship the item(s) back using a trackable method (we recommend insured shipping for high-value items).
  3. Include the RMA number, proof of purchase, and a description of the reason.

Refunds and Credits

  • New Parts (defective under warranty or eligible non-warranty return): Full refund to the original payment method (credit/debit card used for purchase).
  • Used Parts: In-store credit only (no cash/card refunds) for defective items or those arriving damaged.
  • Processing time: Refunds/credits are processed within 5–14 business banking days after we receive and inspect the returned item.
  • Refunds are always issued back to the original purchasing card or payment method.
  • Shipping costs (both original outbound and return shipping) are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective on arrival, in which case we may cover return shipping).

Exchanges If an exchange is preferred and stock is available, contact us to arrange it (subject to the same eligibility rules).

4. Warranty Claims Process

  1. Contact customer service at [Email/Phone] within the warranty period, providing: proof of purchase, clear photos/videos of the issue, and detailed description.
  2. If approved, we will issue an RMA number and return instructions.
  3. Return the part in its claimed condition (clean, no unauthorized modifications or tampering).
  4. For valid claims: We will provide free replacement, repair, or refund/credit (at our sole discretion).
    • Customer pays outbound shipping to us.
    • We cover return shipping costs for approved defect claims (valid only).

5. Exclusions and Limitations

This warranty and return policy does not cover:

  • Normal wear and tear, misuse, abuse, accidents, crashes, overloading, or improper storage.
  • Improper installation, assembly, charging, maintenance, or use outside manufacturer guidelines.
  • Unauthorized repairs, modifications, or parts substitution.
  • Exposure to water (beyond IP-rated levels), extreme temperatures, commercial/rental/fleet use, or cosmetic/appearance issues.
  • Battery capacity fade/degradation beyond specified warranty terms (e.g., natural decline over cycles).
  • Damage from fire, electrical surges, accidents, or any external cause.
  • For used parts: Any issues stemming from prior use, wear, mileage, previous installation, or hidden damage.

Warranties are non-transferable and void if the product is resold or used commercially without prior approval.

We appreciate your trust in The Current Supply and are committed to supporting your ebike and e-scooter adventures. For any questions, claims, or assistance, please reach out to our customer service team—we're here to help!

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