Shipping policy

The Current Supply Shipping Policy

Last updated: February 28, 2026

At The Current Supply, we strive to process and ship your ebike and e-scooter parts orders quickly and reliably so you can get back on the road (or trail) as soon as possible. This Shipping Policy outlines our processing times, estimated delivery windows, shipping responsibilities, and related terms. It works in conjunction with our Warranty and Return Policy and Terms of Service.

Order Processing and Shipping Timeframes

  • Processing Time: Most orders are processed and shipped within 1–3 business days after payment is received and the order is confirmed. However, some items (such as certain used parts, special-order components, or during high-demand periods) may take up to 7 business days to process and ship.
    • Business days exclude weekends, Canadian statutory holidays, and any days when our warehouse is closed.
    • We will notify you via email if your order requires additional processing time beyond the standard window.
  • Shipping Time Estimates (after the item has shipped):
    • Canada-wide (domestic shipping): Most orders arrive within 2 to 10 business days, depending on your location (e.g., faster for major urban centers like Toronto, Vancouver, or Montreal; longer for remote or rural areas).
    • United States: Most orders arrive within 3 to 14 business days, depending on the destination (e.g., faster to border states; longer to farther regions or remote areas).

These are estimates only and are not guaranteed. Actual delivery times may vary due to factors such as carrier performance, weather, customs clearance (for US shipments), high-volume periods, or unforeseen events.

Shipping Carriers and Methods

We primarily use reliable carriers such as Canada Post, UPS, or other trusted partners, depending on the item size, weight, destination, and shipping speed selected at checkout.

  • Tracking information is provided via email once your order ships (where available).
  • We do not offer guaranteed overnight, same-day, or expedited shipping unless explicitly selected and available at checkout.

Shipping Costs

  • Shipping rates are calculated at checkout based on your location, order weight, dimensions, and selected carrier/method.
  • Prices exclude any applicable duties, taxes, customs fees, brokerage charges, or import fees (especially for US or international orders), which are the customer's responsibility.
  • Shipping costs are non-refundable except in specific cases outlined in our Warranty and Return Policy (e.g., if the return is due to our error, such as shipping the wrong item or if the item arrives damaged/defective on arrival, in which case we may cover or reimburse return shipping for valid claims).

Risk of Loss and Title

  • Once your order is handed to the carrier, title and risk of loss or damage pass to you.
  • We are not liable for loss, damage, or delays after the package leaves our facility, though we will assist with claims where possible (e.g., by providing tracking details or filing carrier claims on your behalf for insured shipments).

Customs, Duties, and International Considerations

  • For shipments to the United States: You are responsible for any customs duties, taxes, brokerage fees, or other import charges. Delays at customs are common and outside our control.
  • We ship only to the addresses provided at checkout (no P.O. boxes for certain carriers/items).
  • We currently ship within Canada and to the continental United States. For other international destinations, please contact us at d.carvallo@me.com to inquire about availability.

Important Notes

  • Holidays and Peak Seasons: Processing and delivery may take longer during major holidays, sales events, or supply chain disruptions.
  • Address Accuracy: Please ensure your shipping address is complete and accurate. We are not responsible for delays or misdeliveries due to incorrect addresses.
  • Signature Requirements: Some high-value or heavy items may require a signature upon delivery.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, contact us promptly with your order number and tracking details. We will work with the carrier to resolve the issue. For damaged items, refer to our Warranty and Return Policy for return instructions (used parts returns are limited to defective or damaged-on-arrival cases for in-store credit only).

For questions about your specific order's shipping status, tracking, or any other details, please email us at d.carvallo@me.com. We appreciate your business and are committed to providing reliable service for all your ebike and e-scooter needs!

Refer to our full Warranty and Return Policy for details on returns, refunds, processing timelines (5–14 business banking days), original payment method refunds, non-refundable shipping, and distinctions between new and used parts.